Privacy Policy

1. Information We Collect

We collect information you provide directly when you register for an account, make transactions, or contact us. This includes:

• Personal identification: full name, date of birth, nationality
• Contact details: email address, phone number, residential address
• Financial information: bank account details, payment method data
• Identity documents: government-issued ID, proof of address
• Trading activity: orders, positions, account balances

2. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve our trading services
• Process transactions and send related notifications
• Verify your identity and comply with regulatory requirements (KYC/AML)
• Communicate with you about your account, updates, and promotions
• Detect and prevent fraud, unauthorized access, and other illegal activity
• Analyze usage patterns to improve user experience

3. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Regulatory authorities and law enforcement when required by law
• Payment processors and banking partners to facilitate transactions
• Service providers who assist in operating our platform (under strict confidentiality)
• Professional advisors including lawyers, auditors, and insurers

4. Data Security

We implement industry-standard security measures including encryption, firewalls, and secure data storage. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active and for a period thereafter as required by applicable regulations (typically 5-7 years after account closure). You may request deletion of your data subject to our legal and regulatory obligations.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability — receive your data in a structured format
• Withdraw consent at any time where processing is based on consent

7. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by email. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

For privacy-related inquiries, please contact our Data Protection Officer at privacy@internationalgoldsilver.com or through our Contact page.